Performance Management

Driving better performance from every contract and every supplier

Managing supplier contracts – whether that is for planned maintenance, security, or reactive repairs – doesn’t end once a supplier has been appointed and onboarded. To achieve the best possible outcomes for your business and property assets, suppliers need to be actively managed, performance monitored, and contracts regularly reviewed.

At Centrix FM, we provide comprehensive contract and supplier performance management that gives you complete visibility of how your suppliers are performing against requirements and specifications. Acting as an extension of your team, we manage supplier relationships, monitor service levels, and regularly review performance to identify opportunities for continuous improvement.

How we deliver performance management services

At Centrix FM, as part of our initial customer onboarding, we work with customers to:

  1. Agree objectives and service standards
  2. Establish KPIs
  3. Standardise service scope across all suppliers

These 3 key steps help to ensure clarity of service delivery and importantly set measurable objectives across all services. By aligning operational processes, KPIs, system and management information, Centrix FM helps to bring all performance measurement information together.

Who we work with

  • Large corporates
  • Owner-managed businesses and SMEs
  • In-house facilities management teams
  • In-house security teams
  • Estates managers
  • Managing directors and business owners
  • Operations directors and operations teams

How our clients benefit from performance management

  • Greater visibility of supplier performance across all your sites
  • Increased efficiency through proactive contract management
  • Improved accountability through measurable KPIs and SLAs
  • Consistently high service standards
  • Reduced operational and compliance risks
  • Better value from existing supplier contracts
  • Data-driven reporting to support informed business decisions
  • Continuous improvement

Want to know more about how we provide great client service?

Download our helpdesk datasheet to find out key facts and information about how we deliver a total facilities management solution that ensures your premises are efficient, safe, secure, and cost-effective.

Sectors we operate in

With extensive experience across multiple industries, we deliver performance management services in:

  • Retail
  • Hospitality
  • Education
  • Healthcare
  • Construction

Latest news and insights

Other services you might be interested in

At Centrix FM, we are proud to deliver a total facilities management solution. You might be interested in finding out more about our Supply Chain Vetting, Lifecycle and ROI Forecasting, Asset Management, or Bespoke Reporting services.

Our Process

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Want to know more about our managed services?

Contact our team today to find out more about our services. Call us on 03300 500 888 or email us at hello@centrixfm.com. Or fill in this short form, and a member of our team will get back to you: